Why us?

Every product is chosen for real-world usefulness and smart design—no fluff.

  Others
Discovery Without the Guesswork
Problem-Solving, Not Gimmicks
No Pressure Shopping

Frequently Asked Questions

Find answers to common questions about our products and services.

We currently ship within the United States only. Orders are processed within 1–3 business days, and delivery typically takes 7–14 business days, depending on your location and the shipping carrier.

Please note that delivery times are estimates and may vary due to external factors.

Yes. Once your order ships, you'll receive a tracking number via email.

Tracking updates may take 24–72 hours to appear after shipment.

This lunch box is designed to reheat pre-cooked meals, not cook raw food.

It works by slowly and evenly heating your food and can be used:

• At home, school, or the office using a 110V wall outlet
• In vehicles using a 12V/24V car or truck adapter

Heating time is approximately 30–40 minutes in warm conditions and 40–60 minutes in colder weather.

The inner food container is removable and can be washed normally.

The heating base should not be submerged in water and should be cleaned with a damp cloth only.

We accept return requests within 30 days of delivery, provided the item is unused and in its original condition.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photo or video evidence.

Refunds are processed to the original payment method once approved.

For assistance, contact us at support@innotrove.net.

We use gnomes as a light-hearted visual symbol of discovery.

Traditionally, gnomes are known as curious little explorers — always finding useful, hidden things others overlook. That idea fits perfectly with Innotrove’s purpose: uncovering innovative, practical products that make everyday life smarter.